Return Policy

 

RETURNS

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Our policy lasts 21 days. If 21 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Bikes:

To be eligible for a return, your bike must be not be damaged and must contain all contents included at the time of purchase.

Accessories:

Accessories must be unused and in the same condition that you received it. It must also be in the original packaging.

Service plans:

Service plans renew on a monthly or annual basis and constitute a service agreement between the customer and CrimsonBikes. If unused, service plans cannot be refunded but can be suspended at anytime, to be used at a later date for a period of 12 months. When any service is used, the customer is obligated to complete an annual year's service from purchase date or renewal date, whichever is most recent. 

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

* Any item is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 21 days after delivery

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Any long-term rentals, including 1-month and summer rentals, are non-refundable.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@crimsonbikes.org.

Clearance items (if applicable)
Only regular priced items may be refunded, unfortunately clearance items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@crimsonbikes.org and send your item to: 28 Dewolfe St, L2, Cambridge, MA, 02138, United States.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping

To return your product, you should bring or mail your product to: 28 Dewolfe St, L2, Cambridge, MA, 02138, United States.

If shipping is required, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.