Return Policy

Please do not send your purchase back to the manufacturer.

Our policy lasts three (3) weeks; if 21 days have gone by since receipt of your purchase, unfortunately we can’t offer you a refund or exchange. If you need to initiate a return or exchange, come in to one of our locations or send us an email at hello@crimsonbikes.org

If you do not receive your purchase or make arrangements with CrimsonBikes within one (1) week of being notified for pick-up/delivery, the 21-day period begins on the 8th day.

To complete a return or exchange, we require a receipt or proof of purchase.

Clearance items (if applicable) -- unfortunately clearance items cannot be returned.

 

Bikes:

To be eligible for a return, your bike must be not be damaged and must contain all contents included at the time of purchase.

Accessories:

Accessories must be unused and in the same condition that you received the item(s). It/They must also be in the original packaging.

Service plans:

Service plans renew on a monthly basis (for a period of 12 months) or annual basis, dependent on option purchased, and constitute a service agreement between the customer and CrimsonBikes. If unused, service plans cannot be refunded but can be suspended at anytime, to be used at a later date for a period of 12 months. When any service is used, the customer is obligated to complete one year's payment for service from purchase date or renewal date, whichever is most recent. 

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Any long-term rentals, including 1-month and summer rentals, are non-refundable.

There are certain situations where only partial refunds are granted (if applicable)* -- should any item be damaged or missing parts for reasons not due to our error.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@crimsonbikes.org.

 

Shipping

To return your product, you should bring or mail your product to: 1001 Massachusetts Avenue, Cambridge, MA, 02138, United States.

If shipping is required, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.